Contact Us

EncounterWorks Healthcare Solutions
100 Fox Haven Drive
Greenville, NC 27858
Phone:: 877-884-3367
Fax: 252-656-3065

 

How to get Support

Should you need our assistance you may,

1. Submit a ticket from the EHR: Click the Support Link in your EHR software to open a support ticket and obtain support.   You will receive a confirmation email and your ticket will be forwarded to the support department.   Support representatives respond to tickets in the order they are received.

Open Support Ticket

2. By phone:  Feel free to call our support line for assistance.  Call 877-884-3367 and select [option 2] for technical support.  The support department is open from 8:30 to 5:30 EST M-F (except holidays) to take your live support request.   You may however, submit your ticket 24 hours a day.

3. Visit the EW University:  The University is our learning center which is open 24 hours a day and filled with user guides and how-to videos to help you.   Just click the University link in the top menu of your EHR and search for your issue topic and you may find that we have a document or video that answers your question faster than a phone call.

 

We look forward to supporting you,
EW Support Team